Resources utilized throughout on-call shifts + in the field:
- Troubleshooting Scenarios Manual - [Consolidated]
- In-Store Troubleshooting Miro Flowchart: Provides a step-by-step guide on how to resolve several common offline tablet issues with FOTs in-store.
- Freshdesk Ticket Lifecycle: Provides a step-by-step guide for the lifecycle of tickets.
- Rough Draft Call Script: Provides guidance for calling store teams to troubleshoot tablets.
- Photo Collection Guideline: Provides guidelines for photo collections.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article